Policies

Policies

Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.

Pricing, Shipping and Handling

Stated shipping charges do not apply to orders over 5lbs, oversized packages or international shipments. Oversize, overweight, hazardous material and international orders will be informed of any additional charges before the order is shipped. We have adjusted our shipping charges to help cover expenses. To help in this, we will now ship your order as it arrives at our dealership. You may receive your order in multiple shipments. Our online prices are based upon dealer cost. We do not discount parts from retail, we simply charge a very small margin over dealer cost. We do try to keep all part numbers and prices current but as with all things, some things get overlooked. We have no control over the manufacturers superceding part numbers as they obtain those parts from different suppliers. We will adjust the cost and sale price of the parts as we find the error. We will notify you of any price increase before we process the order and verify that you want to proceed.

Shipping and Handling Charges: Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared.

We will notify you if there is an increase in the shipping charge or your order prior to billing and shipping.

Shipment By UPS: We ship via UPS Ground or US Postal Service in the continental US. Shipments to Alaska & Hawaii will have an additional shipping cost applied.

Delivery Time: Please allow 4-14 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska & Hawaii Orders.

Consolidated Shipments: Entire orders will be shipped together if possible.


Returns, Exchanges and Cancellations

General: All returns must be postmarked no later than 10 days from the original customer shipment date. Returns must be preauthorized by us and are subject to a 25% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns.

Cancellations: You must cancel your order within 24 hours from the time order was placed or you will be subject to a 25% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns.

Original shipping and handling charges are not refundable.

Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.

Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.

Customer Order Error: Incorrect customer orders can be returned or exchanged. However, the customer will pay all additional shipping and handling charges. Returns and exchanges will be subject to the 25% re-stocking charge.

Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.

Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions.

Send exchanges and returns to:
JT Motorsports
105 W Parker Rd
Jonesboro, AR 72404


Sales Tax

Sales tax is charged on instate orders if required by law.


Payment Methods

Orders accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases verified for your protection.


Backordered Items

Backorders: If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option. Filling backorders: Backorders will be filled before new orders when the backordered items become available.



Secured Online Shopping

We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection. Verisign, Inc., provides our Secure Server Certificate through PowerSports Network, Inc.

Please send questions and comments to: helpdesk@crotchrocket.com


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